Delivery details — expand here
Order processing
Your order enters processing after payment is confirmed. Please check your delivery address when placing your order. For the current dispatch status, contact us with your order number.
Estimated delivery
Estimated delivery: 3–7 days. This is an estimate; actual delivery may vary with the destination, carrier operations and weather. Available destinations are listed at checkout.
Carriers and tracking
For dispatch updates, carrier details or tracking information, reply to your order confirmation email or contact orders@keenrove.com. Please include your order number.
Delays, loss and damage
If your order has not arrived within the estimated delivery window, or it arrives damaged, contact orders@keenrove.com with your order number and a description of the issue so we can check the shipment and assist you.
Address changes, cancellations and returns
For address changes, cancellation requests or return enquiries, contact orders@keenrove.com as soon as possible and include your order number. We will confirm the available next steps based on the order status. Please contact us for return instructions before sending an item back.